Enhancing integrated resort guests front desk experience through digitalization
Toppan Next Tech Singapore 1 May 2024

D’Resort is one of Singapore’s first nature inspired staycation resort hotels, featuring an integrated water park experience.

Toppan Next Tech has successfully reduced guest waiting time by up to 10 minutes at the reception.

the challenge
  • D’Resort managed their guest check-in process by manually keying in identity document data directly to their existing on-premise hotel property system, OPERA, which resulted in long guest waiting times and potential data entry errors.
  • They were looking a solution that could capture and authenticate guest identity information digitally and integrate it with their property management system to improve check-in times and the overall guest experience.
our solution
  • Toppan Next Tech’s iDocScan solution leverages on AssureID image capture process automatically scans and detects the document type, crops ID images and prevents image glare without the need for D’Resort front desk staff to intervene.
  • Identity data and images are automatically extracted and used to populate the hotel’s OPERA property management system with accurate personal information, eliminating input errors and speeding up check-in time for guests.
the results
Time saved by new arrival guests at reception
Significant improvements in guest experience and satisfaction within month of implementing iDocScan – AssureID.
Positive experience
boosting the hotel’s ratings on social media and booking platforms

The implementation of Toppan Next Tech’s front desk transformation solution, iDocScan, incorporating AssureID by GBG, reduced waiting time for every check-in and significantly improved the overall guest experience. The TOPPAN NEXT TECH team has been instrumental in ensuring the implementation went smoothly and was a breeze to work with.”  – Sharguna Nathan, Operation Manager, D’Resort Singapore